Shipping:
At Nova Rattan Chairs, we strive to ensure your orders are delivered promptly and safely. Please note that actual delivery times may vary slightly depending on your location, order volume, or unforeseen courier delays.
Estimated Delivery Time
Orders are typically delivered within 7 to 12 working days from the date of order placement.
Please note that we do not process deliveries on Sundays or public holidays.
Region-Based Shipping Charges
Shipping charges are calculated based on the delivery region as follows:
Punjab: Flat rate of 6,000 PKR per set
Sindh & KPK: Flat rate of 8,000 PKR per set
These charges are automatically applied at checkout based on your shipping address.
Domestic Shipping
All products available on our website are shipped domestically from Pakistan. We use reliable courier services to ensure your items reach you safely and on time.
Customer Support
Our customer service team is available to assist you Monday to Saturday, excluding public holidays in Pakistan. If you have any questions regarding your order, shipping status, or custom delivery requests, please contact us directly at +923216929636, and we will be happy to assist.
Refund:
At Nova Rattan Chairs, every product is carefully inspected before dispatch to ensure it meets our high standards. If you receive an item that is damaged or faulty, it is eligible for exchange within 5 days of delivery.
To request an exchange, please contact our customer care team at +92 321 692 9636 within the specified time frame.
Return Guidelines
Products must be returned in their original packaging and unused condition.
Items damaged during return transit will be sent back to the customer.
Please note: We do not offer refunds or returns for reasons such as a change of mind or personal preference. Exchanges are only provided for damaged or faulty products to ensure your complete satisfaction.